Exchange & Returns Policy
Effective since 2024
Important
Mutha Paras & Co. operates an Exchange-Only policy. No refunds are provided.
Exchange Only - No Refunds
All approved returns are processed as exchanges only. No monetary refunds will be issued under any circumstances. Store credit may be offered at the company's discretion.
No Returns on Cut/Altered Fabric
Once fabric is cut, stitched, washed, or altered in any manner, it is non-returnable and non-exchangeable. All fabric must be returned in its original uncut condition.
Defect Claims Within 48 Hours
Manufacturing defects must be reported within 48 hours of receiving goods. Claims after this window will not be entertained. Photographic evidence and an unboxing video are mandatory for all defect claims.
Unboxing Video Required
For all damage or defect claims, an unboxing video showing the package being opened is mandatory. Claims without video evidence will be rejected.
Colour Variations (Up to 10%)
Minor colour variations of up to 10% between batches are considered industry standard in textile manufacturing. Such variations are not grounds for exchange or return.
Bulk Orders Are Final
All bulk orders (above 50 meters of a single colour/quality) are considered final sale. No exchanges will be processed for bulk orders.
Custom Dyed Orders Non-Returnable
Any fabric that is custom-dyed to a specific colour requirement is non-returnable and non-exchangeable. Custom orders are final.
Restocking Fee: 25%
All approved exchanges (within 7 days, unused fabric in original packaging with tags intact) will attract a 25% restocking fee deducted from the exchange value.
Buyer Bears Return Shipping
All return shipping costs for exchanges are to be borne by the buyer. The company is not responsible for goods lost or damaged during return transit.
Exchange Processing: 10-15 Working Days
Approved exchanges will be processed within 10-15 working days from the date of receiving the returned goods at our warehouse after inspection.
No Exchange on Sale/Discounted Items
Items purchased at discounted rates or during sale periods are not eligible for exchange under any circumstances.
Inspection Required
All returned goods are subject to quality inspection upon receipt. The company reserves the right to reject any exchange request if the fabric does not meet the return conditions.